Frequently Asked Questions

About Us

Here at Keecaps we are a small team working hard to provide you with the best custom keycaps at an affordable price! Some of us have been producing and handcrafting keycaps for years and we are proud to serve the keycap community.


Dear valued customers,

We at Keecaps are committed to providing you with high-quality key caps for your mechanical keyboards. However, we are experiencing some delays in shipping times, and we wanted to address this with you directly.

One of the primary reasons for these delays is due to the high demand for our products. We have been thrilled to see such a positive response to our unique designs and high-quality materials, and we are working hard to keep up with the volume of orders.

Additionally, we recently experienced some production delays due to unforeseen circumstances. While we have taken steps to resolve these issues, they have caused a backlog of orders that we are working to fulfill as quickly as possible.

We understand that delays in shipping can be frustrating, and we apologize for any inconvenience this may cause. However, we want to assure you that we are doing everything we can to get your orders to you as quickly as possible while maintaining the high standards of quality that our customers expect from us.

With all said, shipping time should be around 7-10 days! 

If you have any questions or concerns about your order, please do not hesitate to reach out to our customer service team. We appreciate your patience and understanding during this time, and we look forward to providing you with the best possible service in the future.

Thank you for your continued support of Keecaps!

Return Policy

Thank you for shopping with us! Please note that our website does not accept returns on any products. As a peer-to-peer business, we do not have control over the inventory and shipping of our products. All sales are final.

In the unlikely event that you receive a damaged or defective product, please contact us within 48 hours of receiving the item. We will work with our supplier to determine the best course of action to resolve the issue.

Please ensure that you have reviewed the product description and size guide carefully before placing your order. If you have any questions or concerns about a product, please contact us prior to placing your order.

We appreciate your understanding and support of our business. If you have any questions or concerns about our return policy, please contact us.